“Objective Patient access to their electronic healthcare record (EHR) and Web-based communication between patients and providers can potentially improve the quality of health care, but little is known about patients’ attitudes towards this combined electronic access. The objective of our study was to evaluate patients’ values and perceptions regarding Web-based communication with their primary-care providers, in the context of access to their electronic healthcare record.
Conclusions Patients’ attitudes about the use of Web messaging and online access to their EHR were mostly positive. Patients were satisfied that their medical information was complete and accurate. A minority of patients was mildly concerned about the confidentiality and privacy of their information and about learning of abnormal test results electronically. Clinicians were less positive about using electronic communication than their patients. Patients and clinicians differed substantially regarding their preferred means of communication for different types of interactions.”
Andrea Hassol, James M. Walker, David Kidder, Kim Rokita, David Young, Steven Pierdon, Deborah Deitz, Sarah Kuck, Eduardo Ortiz, Journal of the American Medical Informatics Association 2004;11(6):505-513 (6 August 2004)